Support

Write to arama.labs.llc@gmail.com. Include the email address you sign in with, where you bought (on oddia.app or through the App Store) and the date, so we can find your account and purchase. Never send passwords, sign-in codes or card numbers.

Oddia supports one-time email codes, Continue with Google and, in the app, Sign in with Apple. Accounts with an existing password can use Sign in with password in the app. Codes expire after a short time. If a code does not arrive, check your spam folder and request a new one. Return with the same sign-in method. An Apple private relay address may belong to a separate Oddia account.

Manage or cancel Oddia Pro where you subscribed:

• Bought on oddia.app: open your account and choose Manage next to your plan.
• Bought through the App Store: open the Settings app, tap your name, then Subscriptions. In the Oddia app you can also go to Account, Oddia Pro and choose Manage App Store subscriptions.

If Pro does not appear after you pay, open Account, Oddia Pro in the app and choose Check purchases, or Restore App Store purchases for an App Store subscription. Access is confirmed by our server after the payment is verified, which can take a moment.

Practice funds are virtual money for the simulator. They have no cash value and cannot be withdrawn, transferred or redeemed. Purchased practice funds do not expire.

If a pack you paid for does not show in your practice portfolio, choose Check purchases on the Add practice funds screen in the app, or reload the simulator on the web. If it still does not appear, contact us with the date of the purchase.

App Store purchases are refunded by Apple. Request one at reportaproblem.apple.com. For purchases on oddia.app, see the Terms of Service and contact us if you were charged by mistake.

In the Oddia app, open Account and choose Delete account. The app requires fresh sign-in verification and tells you when deletion is complete. You can also write to arama.labs.llc@gmail.com from the email address you sign in with. Either way, we delete your personal information as described in the Privacy Policy. We keep the billing records that the law requires, but they are no longer linked to you.

When your account is deleted, an Oddia Pro subscription bought on oddia.app is canceled. A subscription bought through the App Store is managed by Apple, and deleting your Oddia account cannot cancel it: cancel it first in your Apple account settings, as described above, or Apple keeps charging you.